Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, agency details)
- OAuth tokens for email integration (Gmail, Outlook)
- Contact and lead information you upload
- Message templates and campaign data
- Usage data and analytics
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Send emails and SMS on your behalf
- Manage your campaigns and sequences
- Analyze and improve our services
- Comply with legal obligations
3. Data Security
We implement industry-standard security measures:
- Encryption at rest and in transit (TLS 1.3)
- Separate tenant databases for data isolation
- Regular security audits and penetration testing
- OAuth 2.0 for secure email integration
- Role-based access controls
- SOC 2 compliance (in progress)
4. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request data deletion at any time by contacting support. We will delete or anonymize your data within 30 days of account closure, except where required by law.
5. Third-Party Services
We integrate with these third-party services:
- Google (Gmail, Calendar) - for email and scheduling
- Microsoft (Outlook, Calendar) - for email and scheduling
- Twilio - for SMS messaging
- AWS - for infrastructure and data storage
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Export your data
- Opt-out of marketing communications
7. Contact Us
For privacy-related questions or concerns, contact us at:
Email: [email protected]
Address: Stack-Labs Inc., USA