Privacy Policy

Last updated: April 1, 2026

1. Introduction

OutreachPilot ("we," "our," or "us") operates the OutreachPilot platform, an AI-powered outreach and sales automation service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, dashboard, and all related services.

By accessing or using OutreachPilot, you agree to this Privacy Policy. If you do not agree, please discontinue use of the platform.

2. Information We Collect

Account Information

When you sign in via Google OAuth, we receive your name, email address, and profile picture from your Google account. We do not collect or store your Google password.

Outreach & Campaign Data

You may upload or provide the following data to power your outreach campaigns:

  • Contact lists (names, email addresses, phone numbers, LinkedIn profile URLs, job titles, company information)
  • Campaign content including email templates, SMS messages, LinkedIn messages, and call scripts
  • Ideal Customer Profile (ICP) criteria and targeting preferences
  • Knowledge base documents and company information you upload for AI personalization

Usage Data

We automatically collect information about how you interact with the platform, including:

  • Pages visited, features used, and actions taken within the dashboard
  • Campaign performance metrics (open rates, reply rates, click rates)
  • Credit usage and activity logs
  • Browser type, device information, and IP address

Communication Data

When you use our outreach features, we process email content, SMS messages, LinkedIn messages, and phone call metadata to deliver and track your campaigns.

3. How We Use Your Information

We use your information to:

  • Provide, operate, and improve the OutreachPilot platform
  • Execute outreach campaigns across email, LinkedIn, SMS, and phone channels
  • Power AI features including message personalization, lead scoring, sentiment analysis, and the AI Pilot auto-responder
  • Generate research reports and competitive analysis through our Research Suite
  • Track campaign analytics and provide performance insights
  • Process credit usage and manage your account billing
  • Communicate with you about your account, updates, and support requests
  • Detect, prevent, and address technical issues or abuse

4. Third-Party Services

OutreachPilot integrates with the following third-party services to deliver our platform:

  • Google OAuth — for secure authentication
  • Supabase — for data storage and real-time services
  • OpenAI — for AI-powered features including message generation, lead research, and sentiment analysis
  • Email delivery providers — for sending and tracking outreach emails
  • SMS & telephony providers — for SMS messaging and power dialer functionality
  • LinkedIn — for LinkedIn automation features (connection requests, messages, engagement)
  • Slack — for optional notification integrations
  • Stripe — for payment processing

Each third-party service has its own privacy policy governing their use of your data. We encourage you to review their policies.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share data in the following circumstances:

  • Service providers: With trusted third parties who help us operate the platform (as described above)
  • Legal requirements: When required by law, subpoena, or legal process
  • Safety: To protect our rights, privacy, safety, or property, or that of our users or the public
  • Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. Campaign data, contact lists, and analytics are retained for the duration of your account. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are legally required to retain it.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), row-level security policies in our database, and secure authentication via OAuth. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of certain data processing activities
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@outreachpilot.ai.

9. Cookies & Tracking

OutreachPilot uses essential cookies for authentication and session management. We may also use analytics tools to understand how the platform is used. We do not use third-party advertising cookies.

10. Chrome Extension

OutreachPilot offers an optional Chrome browser extension ("OutreachPilot Connect") that enables one-click connection of your LinkedIn, Reddit, and Twitter/X accounts to the platform.

What the Extension Accesses

  • Authentication cookies: The extension reads session cookies from LinkedIn (li_at), Reddit (reddit_session), and Twitter/X (auth_token) only when you explicitly click "Connect" for each platform.
  • Link token: The extension reads a temporary authentication token from the OutreachPilot settings page to securely associate your browser with your account.

How Cookie Data Is Used

Session cookies are transmitted securely to OutreachPilot servers solely to enable automated outreach actions you configure (sending LinkedIn connection requests, Reddit engagement, Twitter interactions). Cookie values are stored encrypted and are never shared with third parties, used for advertising, or accessed for any purpose other than executing your configured outreach campaigns.

Data Storage & Control

  • You can disconnect any platform at any time from the extension popup or the OutreachPilot settings page.
  • Disconnecting removes the stored session cookie from our servers.
  • Uninstalling the extension removes all locally stored data (link tokens, connection status).

Permissions

The extension requests the following Chrome permissions: cookies (to read platform session tokens), storage (to store connection status locally), and activeTab (to read the link token from the OutreachPilot page). The extension does not read browsing history, inject content into third-party pages, or collect any data beyond what is described above.

11. Children's Privacy

OutreachPilot is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@outreachpilot.ai